Sam Altman apologizes for messy Astra rollout, promises banked credit resets and broad API rollout soon
jxnlco · x · 2026-09-04
Sam Altman publicly apologized for the messy Astra rollout, saying "when we screw up, we try to make it right," and confirmed broad rollout to API customers and ChatGPT subscribers is imminent, starting with Pro users. Engineering lead Thibault Sottiaux detailed the compensation: one banked reset for every day paying users lacked Astra access, with the first landing within hours.
Related event: OpenAI Apologizes for Astra Outage with Daily Compensation Resets(4 posts)→
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