Shen Jing: Companies Lose 'Judgment' Not Knowledge After Layoffs
sujingshen · x · 2026-08-31
Shen Jing explores why companies seem to get 'dumber' after employee turnover, arguing that what is lost is not documented knowledge, but the 'judgment' residing in employees' minds.
- Limits of Rules: Real difficulty lies in making trade-offs in gray areas (e.g., client exceptions, quality delays), which are rarely documented.
- AI Insight: If using AI to preserve value, don't just record answers; capture the 'Context-Judgment-Result' chain.
- Core Idea: Answers become outdated, but the method of judgment remains valuable.
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