Are there real business use cases for true agentic systems beyond customer support?

AdGrouchy7150 · reddit · 2026-08-30

The author observes that over the last two years, truly successful agentic implementations are mostly limited to customer support or employee productivity tools that understand intent and perform defined actions. Many 'agent' features are merely click-savers rather than true automation. In contrast, workflows calling LLMs show solid ROI by operationalizing routine admin tasks. The author asks what other use cases across industries offer solid business value for true agentic systems, especially now with advanced reasoning models.

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