Tutorial: Building a Voice-Powered Insurance Claims Agent with Twilio, OpenAI, and Box
craigsdennis · x · 2026-08-26
This post provides a comprehensive walkthrough of building a "First Notice of Loss" (FNOL) voice agent. It integrates Twilio Agent Connect for phone access, OpenAI for natural language conversation and data extraction, and Box AI as the system of record and workflow engine. The tutorial covers the full tech stack setup, prompt examples, and steps to build the voice server with Next.js, demonstrating how to automate preliminary claims analysis via voice and create human review tasks in Box.
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