Freshworks CPO demos the 12-step AI-driven Product Builder workflow

aakashgupta · x · 2026-08-25

Freshworks CPO demonstrates how AI is reshaping product development, arguing that traditional PM, designer, and engineer titles are dying in favor of the "Product Builder" role. The video covers the AI PDLC, PRD Genie, and the shift from data-first to AI-first. It includes live demos of using Cursor for coding, Grok for generating PRDs, Agent Studio, Slack agents, and the Freshservice MCP + Claude integration. This workflow improved the PM-to-developer ratio from 1:20 to 1:1.

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