Claude auto-replies to customers: From draft to send, risks and governance
Healthy_Condition779 · reddit · 2026-08-23
This post shares hands-on experience with PostFast, a tool allowing Claude to actually send social media replies via MCP, not just draft them. The author highlights the new risks of "write-capable" agents, such as silent failures where wrong answers ship without error flags. Citing data that 65% of orgs faced AI agent security incidents, the author proposes a governance framework: read-only can be loose, reversible writes can be sampled, but irreversible customer-facing writes need a gate every time.
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