Products Need an API for User Agents, Not Embedded AI
PawelHuryn · x · 2026-08-23
Pawel Huryn argues that product teams shouldn't focus on embedding AI agents directly, as customers already have their own. Instead, products should offer APIs, permission controls, and onboarding docs for external agents. He cites Shopify's integration within ChatGPT as a prime example of enabling user agents to act on behalf of the customer.
Related event: Users Want Their Own Agents, Not Built-in Ones(2 posts)→
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