How to build shared context between WhatsApp and AI voice agents

Madhav_Agarwal_ · reddit · 2026-08-16

A Reddit user discusses building an AI system that maintains shared context between WhatsApp text and voice calls. The goal is to ensure seamless conversation continuity when customers switch between channels, avoiding a restart. Key questions include the best architecture for shared context, the necessity of a central database/memory layer, user identity across channels, implementation of context handoffs, and preventing AI confusion from multiple summaries. The author seeks production-ready approaches using WhatsApp Business API, n8n, or GHL.

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