New Sprinklr Board Member: Customer Data is the Moat for the Agentic Era
JordiRib1 · x · 2026-08-13
Jordi Ribó announced joining the Board of Directors at Sprinklr. He highlighted that AI is fundamentally transforming customer experience, and Sprinklr is taking an ambitious approach by building an AI-native platform to unify customer engagement across channels and functions.
He emphasized that in the agentic era, while capable models will be abundant, the real differentiator will be the customer data context layer. Unified customer data across all touchpoints will serve as the true competitive moat for enterprise AI applications.
Related event: Former Executive Jordi Ribó Joins Sprinklr Board(2 posts)→
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