OpenAI Launches Presence: An Enterprise Platform for AI Agents
Sheldon_Amy · reddit · 2026-08-12
OpenAI has introduced Presence, an enterprise product designed to deploy voice and chat AI agents across workflows like billing support, insurance claims, and employee IT requests.
The standout feature is its operational layer rather than the underlying model. Each agent is scoped to a specific job, receiving only the minimum knowledge and system access required. Organizations can define approved actions, policies, and escalation conditions, while simulations and evaluations test agent behavior before deployment.
In production, Codex can propose changes to address gaps revealed by live sessions, but teams must test and approve them before a controlled rollout. OpenAI reports its internal phone-support deployment resolves 75% of issues without human assistance. Presence is currently limited to eligible enterprise customers and is not self-service.
More from Companies & People
- Former a16z Partner: Stop Judging Gemini's Model, Its 1B User Distribution Wins — krishnan · 2026-08-12
- Samsung Adopts Claude Code, Slashing Chip Verification Time from Months to Days — Wonderful_Buffalo_32 · 2026-08-12
- YC's Garry Tan: Tiny Teams With AI Agents Will Match Entire Organizations — a16z Podcast · 2026-08-12
- Article Analysis: Why xAI Will Win the AI Race — mitchdeg · 2026-08-12
- Musk: xAI Revenue to Exceed All Other SpaceX Revenue in Q4 — rohanpaul_ai · 2026-08-12
- Broadcom CEO: One Engineer with Claude Opus Does in a Week What Ten Engineers Do in Three Months — aigleeson · 2026-08-12