Xfinity Caught Using AI Chatbot Pretending to Be Human, Stuck in Loop
xhluca · x · 2026-08-08
AI researcher Nathan Lambert complained about broadband provider Xfinity's terrible customer service bot, which gets stuck in a loop and is reportedly instructed to impersonate a human. Commenters worry that companies blindly deploying poor AI customer service to replace humans will only cause more user outrage.
Related event: Xfinity AI Customer Service Exposed for Impersonating Humans(4 posts)→
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