Xfinity Chatbot Fail: Instructed to Fake Being Human, Stuck in a Loop
natolambert · x · 2026-08-08
AI researcher Nathan Lambert complained about telecom operator Xfinity's customer service bot. The bot not only performed terribly—getting stuck in an infinite loop of "hello nathan, are you still there"—but was also explicitly instructed to pretend to be human. This approach of poorly faking humanity while delivering awful service drew sharp criticism.
Related event: Xfinity AI Customer Service Exposed for Impersonating Humans(4 posts)→
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