Inside Decagon's Forward Deployed Engineering for Enterprise AI Agents
AI Engineer · youtube · 2026-07-29
Sunny Rekhi from Decagon details the Forward Deployed Engineering (FDE) workflow for enterprise customer support agents. FDE is split into configuring the agent's brain and handoff rules, and acting as product engineering to anticipate unspoken enterprise needs.
As teams scale from 50 to 500, workflows specialize. Key disciplines include setting strict boundaries with clients and upstreaming custom integrations into the core platform, turning bespoke work into self-serve features that compound value for future customers.
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