Founder says agents now triage support tickets, write fixes in a sandbox, and escalate edge cases
aryanXmahajan · x · 2026-07-25
Agents now handle client support end-to-end in this founder’s workflow
The author says they let agents triage complaints coming in from Slack, Teams, email, and WhatsApp before any human sees them. Tickets are created in Linear, then agents coordinate the fix.
- Code generation: Codex writes the actual patch inside a disposable clone of the codebase, so it cannot touch anything outside the sandbox.
- Verification: a second model, Fable, reviews the fix before shipping; if Fable is unavailable, Opus takes over.
- Escalation: anything that needs higher-level judgment or credentials is handed to the right human with the exact blocker called out.
They frame the key as not the model itself, but the business SOPs and workflow design that make autonomous operation possible.
The setup has reportedly saved hundreds of hours per month, and it runs on their own Codex and Claude subscriptions rather than metered API calls.
More from coding & agent
- Hwatu adds a WebKit-based verifier for local coding agents with DOM and pixel diff — hongnoul · 2026-07-25
- Coding agents are moving from sloppy mistakes to over-engineering, and scope creep is the new failure mode — nptacek · 2026-07-25
- A 2026 meme imagines the pain of steering a swarm of subagents — tensorqt · 2026-07-25
- NURL nears v1.0 with a single-binary language built for LLM workflows — AdhesivenessHappy873 · 2026-07-25
- After four days stuck on GPU-mode Cholesky, the author retries with Opus 5 — dejavucoder · 2026-07-25
- Azure DevOps MCP review bug shows hidden PR text can steer agent tool calls — Substantial-Heat-321 · 2026-07-25