Centrica says customers prefer AI chatbots as 1,300 call-centre jobs vanish
nordicinst · x · 2026-07-24
The Guardian reports that Centrica says customers prefer AI chatbots while 1,300 call-centre jobs disappear, framing the gap between European AI optimism and the human cost of automation.
The story highlights a growing pattern: companies adopting AI for customer support while cutting frontline service roles.
More from Companies & People
- LangChain says Interrupt NYC is two months away and plans new launches — hwchase17 · 2026-07-24
- A post predicts OpenAI will preview an AI device in 2026 and ship it in 2027 — imjustnewatai · 2026-07-24
- Investor says the AI buildout could leave Mag 7 winners closer than expected — JOBhakdi · 2026-07-24
- NeurIPS author says this year’s reviews were notably more helpful — chhaviyadav_ · 2026-07-24
- Anthropic says Claude helped bootstrap an AMD Instinct MI355 rack on ROCm — BenBajarin · 2026-07-24
- AMD pitches 256-core Venice as a CPU for agent sandboxes and AI host nodes — BenBajarin · 2026-07-24