Centrica says customers prefer AI chatbots as 1,300 call-centre jobs vanish
nordicinst · x · 2026-07-24
The Guardian reports that Centrica says customers prefer AI chatbots while 1,300 call-centre jobs disappear, framing the gap between European AI optimism and the human cost of automation.
The story highlights a growing pattern: companies adopting AI for customer support while cutting frontline service roles.
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