Software firms are still pricing like 2020 while bolting on shallow AI features

matt_slotnick · x · 2026-07-21

The post argues that many software companies are still acting as if it were 2020: they charge too much for mediocre products, bolt on “AI features” without understanding customer needs, and think giving employees a $20 Claude subscription counts as an AI strategy. The core warning is that old moats are weakening. Investors and executives, the author says, are relying on yesterday’s advantages while usage patterns and customer expectations are changing fast.

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