Replacing Slack and Zendesk with Open-Source and Custom Systems
JamesIvings · x · 2026-07-16
The author shares two migration examples:
- Slack → Rocket.Chat: Saves about 72 EUR per month. They call it a "no-brainer" because it functions as a highly effective open-source Slack clone.
- Zendesk → AI-coded + Missive: They built a custom support system within their app that routes messages to a shared Missive inbox, featuring open statuses, file uploads, and automated refunds.
They note that this approach deepens the integration between customer support and their product, aligning much better with their own business workflows.
Related event: Save $300/Month: Self-Hosting SaaS Alternatives with AI(3 posts)→
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