Wise and Gradient Labs Discuss AI in Customer Support
neal_lathia · x · 2026-07-14
AI startup Gradient Labs sat down with the operations and product leads at international remittance platform Wise to discuss how AI can help deliver faster and clearer customer support at scale.
Key takeaways from the conversation include the need to focus on genuinely resolving issues rather than merely deflecting requests in customer service, maintaining quality during massive scaling, and the irreplaceable role human teams play in critical moments of building trust.
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