Reverse Engineering TikTok Shop Customer Service API for Bots
yangyi · x · 2026-07-12
Discussing multi-platform e-commerce customer service automation in a NewMax user group, the author notes that TikTok Shop currently lacks an official customer service API.
The workaround involves logging into a browser account, reverse-engineering the WebSocket used for customer service messaging, and wrapping it at the CDP layer to create a callable API for building a bot. The author believes this approach is straightforward and well-suited for live streams and hands-on tutorials.
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