Starbucks' Custom System Reflects Enterprise Shift
petrusenko_max · x · 2026-07-11
Starbucks spends about $400 million annually on software and recently decided to stop relying on IBM and Microsoft, opting to build custom systems in-house.
The post suggests this reflects a broader enterprise shift: moving away from buying off-the-shelf software toward unifying company data into a single system, re-architecting internal processes first, and layering AI on top. The author emphasizes that AI solutions offer limited value if they only automate the surface level without fixing the underlying processes.
Related event: Starbucks Shifts to Custom Systems, Reflecting Enterprise Trend(4 posts)→
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