Cresta Launches Customer Service Training Simulator
damianplayer · x · 2026-07-09
Cresta has introduced Training Simulator, which uses real-time, dynamic AI simulations to replace scripted role-playing, helping human agents practice customer conversations before going live. Designed for customer service training, the product focuses on allowing agents to complete their training within a realistic call environment.
Related event: Cresta Launches AI Simulator for Support Training(2 posts)→
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