Ex-BBC UX head on iPlayer legacy and why culture drives tech adoption

Sarah Drinkwater interviews former BBC UX head Julia Whitney on iPlayer's launch, openness and redesign controversies, drawing lessons for public broadcasters in the AI era, and argues that large organizations adopt new technology through culture and community rather than top-down mandates.

2026-11-04 ~ 2026-11-04 · 2 related posts

• Ex-BBC UX Lead Julia Whitney on iPlayer's Open Strategy and What Redesign Backlash Teaches AI-Era Interfaces — sarahdrinkwater · 2026-11-04
• Sarah Drinkwater: Large Orgs Adopt New Tech via Culture, Not Mandates — sarahdrinkwater · 2026-11-04