AI Agents Threaten Banks' Profitable 'Friction' in Retail Finance

Commentators including Austin Campbell and Lex Sokolin argue that retail banks have long profited from customer inertia via artificial friction, and AI agents will route funds to better products, eliminating that edge—possibly faster than in other industries.

2026-09-28 ~ 2026-09-28 · 2 related posts

• Banking built on artificial friction — agents will take it to zero — ai · 2026-09-28
• AI agents route your money to better deals — banks' lazy-cash moat is breaking — LexSokolin · 2026-09-28