Bank AI ROI: 80% Say It Works, Only 1% Can Prove It, Turrin Newsletter Finds
mikeflache · x · 2026-11-16
Rich Turrin's Cashless newsletter covers two storylines: infrastructure is arriving, but returns lag.
- Asia's payment fragmentation is sovereignty, not a bug: India's UPI, Thailand's PromptPay, and Singapore's PayNow were never designed to interoperate; a DBS/EY survey shows half of finance leaders drowning in cross-border complexity — the price of financial independence. The world is building dozens of national rails stitched together at the edges.
- Bank AI ROI gap: McKinsey data shows 80% report individual productivity gains but only 6% see significant earnings contribution; Evident finds only 15 of 50 banks report any aggregate AI ROI, and just 1% of use cases disclose direct financial results. McKinsey projects 2.9x ROI for agentic AI in banking.
- Ant Digital and Deutsche Bank demonstrated agentic treasury in action, a possible answer to cross-border complexity.
- Also: Wharton argues layoffs and smarter models won't deliver AI ROI; Gartner's 2027 trends say the AI stack finally matures.
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