Running a customer-emailing agent: inbox ownership vs domain reputation
Not_A_Lender · reddit · 2026-11-15
A developer deployed an agent that handles demo-access emails but currently sends from teammates' Gmail accounts, scattering threads across inboxes. Giving the agent its own inbox raises two concerns: no one would see what it sends, and a misfiring burst could get the company domain flagged as spam. Subdomains and separate domains were considered but rejected as less trustworthy to customers. The post asks how others set up agents that email customers.
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