Microsoft Was Down 18 Hours — Its SLA Owes You Up to a Free Month

justin_hart · x · 2026-11-14

Microsoft's 99.9% uptime SLA allows only 43 minutes of downtime per month. Exceeding it means 25% off; over 7.2 hours means 50% off; over 36 hours means the month is free. After an 18-hour outage, claims are owed — but nothing is automatic: your IT team must file a claim.

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