2008 study: people navigate first (56-68% of retrievals), search is only 4-15%
dSebastien · x · 2026-11-13
Bergman et al. (2008) found people estimated 56-68% of their file retrievals went through navigation, while search accounted for just 4-15%. We navigate first and only search when navigation fails — so design your vault (knowledge base) for both modes.
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