Indie devs are ditching Intercom: "you don't use 90% of the product"
jonathan_wilke · x · 2026-11-13
Indie developer @travismakes says he ran multiple SaaS platforms, didn't want to pay for Intercom, and built his own support solution instead. jonathanwilke agrees: with Intercom you don't use 90% of the product, making it easy to replace—his team did the same.
A telling "unbundle SaaS" signal for the AI era: coding agents make self-building core support features cheap, putting suite-style SaaS subscriptions at risk.
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