Voice agent replaces onboarding questionnaires: rethinking SaaS for agentic platforms
strickvl · x · 2026-11-13
TraceRoot co-founder htahir111 shares how they replaced questionnaire-style onboarding with a Vapi-powered voice agent that calls the user. Flow: user provides trace keys and connects GitHub → workspace and jobs are set up in the background → the voice agent loads trace/code context, then dynamically asks detailed questions about the user's agents. By the end of the call the team has actionable insights on improving the agent, writing better evals, and finding architecture gaps — a sign that SaaS onboarding itself is ripe for reinvention.
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