United blocks AI agents from direct booking: 'I don't want another middleman' — CEO Kirby
RachelVT42 · x · 2026-11-12
United Airlines CEO Scott Kirby says United is blocking AI agents from booking directly in its system, saying "I don't want to create another middleman." Yet agents can still book via OTAs — which are also middlemen and cost United slightly more than direct agent bookings.
Related event: United Airlines Bans Personal AI Agents from Booking Flights(10 posts)→
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