Business strategy debate: hide the AI behind humans, not humans behind AI
annetgriffin · x · 2026-11-12
- Evan Lapointe argues for a simple business principle: hide the AI behind the humans, don't hide the humans behind the AI.
- His case: customers don't want to talk to, be sold by, or have their accounts managed by AI; employees will resent an AI chief of staff, AI HR bot, or AI standing in for peers; recruits are disgusted by interviewing with an AI.
- Bottom line: build a team of superhumans supported by AI, not a team of hidden humans protected by AI — and he claims results will be decisively better.
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