The decade of agents: simulate real customers to test your agent before launch
EXM7777 · x · 2026-11-11
In a long-form article, EXM7777 argues click-based software (forms, dashboards) is being replaced by autonomous agents that book trips, charge cards, and answer customers with no human watching — so the old 'click around and ship' workflow no longer works. The key habit: test your agent the way real customers will use it before launch. Screenshots show a SkyTrip travel-booking agent simulated via Plurai: 7 scenarios / 17 evals, 5 of 7 passing, with a Simulate → Fix → Rerun → Keep-as-permanent-test loop so fixed bugs become regression tests.
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