How Do Teams Keep Production AI Support Agents From Hallucinating and Overstepping?
neeedddhelp · reddit · 2026-11-10
A Reddit survey targets teams running customer-facing AI support agents in production, probing five failure classes: invented policies, wrong customer-specific info, false completion reports, unauthorized actions, and unauthoritative sources. It asks for real incidents, current safeguards (deterministic logic, API checks, verification middleware, human approval), remaining gaps, engineering burden, and the one unsolved reliability problem respondents would eliminate.
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