Before deploying AI agents: Brazilian case studies show document cleanup drives 95-99% gains
shashib · x · 2026-11-09
Hyland published new customer results from banks, health systems, universities, and government agencies in Brazil—with most gains coming from organizing documents before any AI showed up:
- Banco Société Générale Brasil automated 95% of foreign exchange contracts and stopped printing 230,000 pages/year.
- DETRAN-ES, a state traffic department, cut its accident-report backlog by 99%.
- MetroHealth in Ohio reduced missing reports by 80%+; its CMIO estimates the project was 10–15% technology and 85–90% people and process.
- Hyland built its own HR benefits agent in 2.5 weeks after consolidating all benefits docs in one governed place.
Advice: before your first AI agent, pick one document type, map every system holding it, and ask vendors for outside customer references.
Related event: Hyland Cases Show Clean Documents Are Prerequisite for AI Agents(2 posts)→
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