By 2028, Britain's busiest pen pals may be two chatbots filing and answering complaints
evisoft · x · 2026-11-09
AI has made complaining cheap: UK public offices are being flooded with AI-written emails, and complaints that used to span two pages now stretch to 20. The post predicts that by 2028 the most active pen pals in Britain will be two chatbots — one generating complaints, the other answering them — highlighting an arms-race loop where AI amplifies both individual grievance and institutional response overhead.
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