A plain-language guide to LLM evals, explained through a customer-support assistant
blaizedsouza · x · 2026-11-08
An article aimed at anyone shipping, buying, or signing off on LLM-based software — engineers, PMs, and CEOs — explaining in plain language how to tell whether an AI system actually works, from the big picture down to details.
The recommender highlights that it skips concept-stacking and instead uses one customer-support assistant example to cover what to test, how to test, and how to read the numbers.
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