Hyland Customer Stories: 95% FX Contracts Automated, Agents Need Organized Documents First
shashib · x · 2026-11-08
Hyland published customer results spanning banks, health systems, universities and Brazilian state agencies, arguing that AI agents only deliver value once documents are organized, indexed and routed properly.
Key figures:
- Banco Société Générale Brasil now automates 95% of foreign exchange contracts via Hyland OnBase, covering distribution, signature tracking and reminders, eliminating 230,000 printed pages a year
- DETRAN-ES in Espírito Santo moved accident reports online, cut the backlog by 99%, and returned 86% of police officers to frontline duty
- MetroHealth cut missing reports by 80%+
- An internal HR agent deployed in just 2.5 weeks
The analysis notes AI in production still handles narrow tasks and escalates hard cases to humans — agent plans depend on how much document groundwork an enterprise has finished.
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