When AI customer service judges your appeal with its own fraud flag, who's accountable?
Creamy-And-Crowded · reddit · 2026-11-07
A viral Reddit rant about regressive engineering in the AI era: fridges with no Wi-Fi off switch, cars with unopenable hoods — and the killer example of a customer service agent that flags you for refund fraud, freezes your account, then rejects your appeal by citing the very fraud flag it created five minutes earlier.
The author's core argument:
- Engineering an agent means deciding up front which calls it gets to make; leaving every foreseeable failure for the model to sort out in production is delegating the engineering itself
- "I want AI to save me three hours of paperwork. I don't want to spend those three hours finding the one person who can tell it to knock it off"
- The author claims to see this daily in big corp product workflows
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