RecallDesk: an open-source support agent with persistent memory that separates attempts from confirmed fixes
geethacharan · reddit · 2026-11-07
A developer shared RecallDesk, an open-source project exploring persistent memory for AI customer support, aimed at agents forgetting prior troubleshooting attempts. Stack: Hindsight for customer-specific memory retrieval/retention, Groq for context-aware responses, FastAPI + SQLite backend, and separate React customer/admin UIs. Key design decision: distinguishing attempted troubleshooting from customer-confirmed resolutions so failed fixes aren't reused. Author seeks feedback on retrieval relevance and preventing incorrect resolutions from being reused.
Related event: RecallDesk: Open-Source Customer Support Agent with Persistent Memory(2 posts)→
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