Ada and Dialpad merge to build agentic customer communications giant
mattturck · x · 2026-11-04
AI customer service company Ada and communications platform Dialpad are merging to pursue agentic customer communications — one central AI brain serving customers across text and voice, sales and support, with real agentic action. Ada has served 1B+ people and deployed 500+ customer-facing AI agents; Dialpad, founded by Google Voice team members, powers 50,000+ businesses. Investor Matt Turck frames it as the clear market convergence of AI chatbots and AI voice.
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