a16z partner who seeded Decagon, now a $4.5B AI support company, shares next bets
kimberlywtan · x · 2026-11-04
One introduction from a16z Investing Partner Kimberly Tan led to Decagon, an AI customer-support agent company now valued at $4.5B. She led its seed round and sits on its board; Duolingo and Hertz already use it to replace outsourced support. At the Hello, World! event she outlined which legacy markets she thinks AI will break open next.
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