Plus Subscriber Complaints About OpenAI's Opaque Usage Limits to UK's CMA
YouHadTooMuchToThink · reddit · 2026-11-03
A ChatGPT Plus subscriber has filed a documented complaint with the UK's Competition and Markets Authority and Which? over OpenAI's usage and credit system.
Key complaints
- Since Nov 1, ChatGPT and Codex draw from a shared allowance despite being different use cases.
- Usage shows only percentages and vague ranges; 35% of the usage history is labeled "Unknown", and consumption rates can change mid-task.
- Some promotional "free resets" actually restart the 7-day cycle, postponing the original replenishment date.
- The credit system mirrors mobile-game economics: proprietary credits, variable burn rates, 12-month expiry, instead of direct pound pricing.
- With only wait/upgrade/buy-credits options at exhaustion, opacity creates a commercial incentive to keep users spending.
The author asks for clearly defined limits and transparent accounting, and advises others to keep screenshots of unusual consumption.
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