An AI agent passed 100 test chats—still not ready to run the business
djgoel123 · reddit · 2026-11-02
Reddit discussion: an AI agent handling 100 test conversations proves it can complete a task under certain conditions, but says nothing about behavior when things go wrong.
The author lists five questions to answer before letting an agent take real business actions:
- What systems and data can it access?
- Which actions can it execute without human approval?
- How do we verify an action actually succeeded?
- What happens if an API fails halfway through a workflow?
- Can we trace what the agent did and recover from a mistake?
Example: an agent updating customer records may understand the request but update the wrong account, or an API timeout may cause it to repeat an already-successful action. The issue isn't always comprehension but whether the surrounding system can prevent, detect and recover from errors. Suggested starting points: limited permissions, validation before important actions, clear escalation rules, and logs that make failures understandable.
Related event: Passing 100 Demo Tests Doesn't Mean an AI Agent Is Production-Ready(2 posts)→
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