Small business owner asks: what metrics actually matter for support AI agents?
Firm-Media-6253 · reddit · 2026-10-28
A small-business owner asks how others measure the effectiveness of AI support agents: response times, CSAT, or something else? They feel counting resolved tickets isn't enough — especially if customer experience suffers — and are looking for metric suggestions and useful tools to improve this side of their operation. Overlaps with the other agent-evaluation thread in this batch.
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