SAP CTO: 60,000+ employees use Joule, 'SaaS is dead' confuses building apps with running them
emmanuelvivier · x · 2026-10-27
In a Rundown AI interview, SAP CTO Philipp Herzig pushes back on the 'SaaS is dead' narrative:
- Adoption: Over 60,000 SAP employees now use Joule Work internally; Herzig argues adoption matters more than the technology itself.
- On the hype: AI can generate an app in minutes, but running it across 40 countries — tax rules, permissions, reconciliations — is a different job. Generation capacity doesn't equal operational responsibility.
- Why pilots stall: The same gap explains why so many AI pilots never reach production; the more autonomous agents become, the more they depend on trusted data, business context, governance and security.
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