Insurance ops practitioner: agent blockers are process docs, not model capability
FunAd6672 · reddit · 2026-10-26
A practitioner working on underwriting support and claims servicing argues the blocker to end-to-end enterprise agents keeps getting misdiagnosed as model capability.
- Environment: 4 systems (two older than most of the team), a document store, and a mailbox.
- Real blocker: nobody can hand an agent an accurate, current description of the process including exception paths — and exceptions are most of the volume.
- The process-mapping tool he keeps landing on is Skan AI; the mapping half matters more than the agent half.
- He notes it's been "six months away" for about three years.
Takeaway: enterprise agents need complete process modeling (especially exception paths) before they can do anything useful.
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