Google tests 'Customer Reception' section in AI Mode surfacing Reddit and social reviews

gaganghotra_ · x · 2026-10-24

Gagan Ghotra spotted Google testing a 'Customer Reception' heading in AI Mode/Overviews, aggregating reviews from Reddit, Facebook and other social platforms (screenshot shows an AusFemaleFashion discussion on sizing and fabric quality). It signals Google increasingly pulling social consensus into AI answers, with notable implications for SEO and brand reputation monitoring.

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