Shield builds IT support agents on OpenAI's Astra, resolving issues 35-40% faster
OpenAI · youtube · 2026-10-24
OpenAI's customer story: IT services company Shield is building Forge, where AI agents powered by Astra act directly inside business software to resolve routine IT issues like login failures. Shield reports OpenAI models navigate and act in software 35-40% faster on average than earlier models, freeing technicians for problems requiring human judgment.
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