Ex-DeepMind product lead's free lecture: how to talk to users before building the wrong thing

richardreis · x · 2026-10-22

Richard Reisz released Lecture 8 of his product series, "How To Talk To Users (Before You Build the Wrong Thing)", available on YouTube, Spotify, Apple Podcasts and in written form. His core thesis: a user is the world's leading expert on their problem but only a guesser on what you should build — he built requested features many times and nobody used them. Timestamps cover why user conversations matter, product decisions at DeepMind, the forks that pulled Google ahead, and The Mom Test-style interview methods.

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