OpenAI admits Pro 500 allowance bug, compensates user with $1,000 in credits

XFreeze · x · 2026-10-21

A Reddit user shared an official OpenAI email admitting that a bug prevented their weekly Codex and Work usage allowance from increasing when they upgraded from Pro 200 to Pro 500 — the account kept the old plan's lower allowance.

OpenAI says it fixed the error on October 16 and added $1,000 worth of credits (25,000 credits, expiring January 20, 2027) as compensation, separate from the regular weekly allowance. The poster admits they hadn't even realized they were getting shortchanged.

Related event: OpenAI Compensates Users $1,000 Credits After Pro Plan Upgrade Glitch(3 posts)→

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